Electronic Shelf Edge Label (ESEL) Integration – Irish and UK Market
We’ve had the privilege of leading numerous impactful projects, including the implementation of ESELs (Electronic Shelf Edge Labels) across multiple EPOS (Electronic Point of Sale) platforms. This endeavor was particularly noteworthy, as it involved integrating state-of-the-art ESEL technology seamlessly into various EPOS systems. Our efforts in this regard were met with resounding success, as we effectively introduced this cutting-edge technology across diverse retail brands and platforms.
ESEL technology represents a paradigm shift in the retail landscape, empowering retailers of all profiles with the ability to leverage electronic shelf edge labels. This advancement not only enriches the shopping journey but also streamlines operational efficiencies to unprecedented levels. With ESEL technology at the forefront, prices, promotions, and product information can be swiftly updated, ensuring customers are equipped with the latest and most pertinent data during their shopping experience.
Our commitment to innovation extended beyond the implementation of ESEL technology. We introduced a pioneering feature known as “Auto Batching” within the Retail Solutions platform. This feature revolutionizes the management of pricing, promotions, and product updates for head office clients, enabling centralized control and effortless dissemination of updates to numerous branches and stores with a single click.
Auto Batching stands as another game-changing innovation, simplifying the process of updating prices and product information. Not only does it save invaluable time for retailers, but it also guarantees accuracy, thereby delivering a consistent and seamless shopping experience for customers across all touchpoints.
Digital Receipt Only! Feature on Lidl Plus App
We take immense pride in our track record of innovation and impactful contributions to the retail landscape. One of our notable achievements was the development and successful rollout of a groundbreaking feature that has revolutionised the shopping experience for millions of customers in Lidl stores across both Ireland and Northern Ireland.
We introduced a new feature that is the first of its kind in the Irish and UK markets, called “Digital Receipt Only!” allowing consumers the unique opportunity to decide whether they want a physical receipt or not after making a purchase. This innovative solution was a result of extensive low-code development, meticulous User Acceptance Testing (UAT), and rigorous testing at both the till and application layers to ensure its seamless integration into Lidl’s operational framework.
The impact of this forward-thinking feature has been nothing short of remarkable. To date, it has resulted in significant cost savings for Lidl stores across the entire island of Ireland, amounting to hundreds of thousands of euros. Not only has it improved operational efficiency and customer satisfaction, but it has also contributed to environmental sustainability by reducing the consumption of till roll and paper.
At CognitoFusion, we are dedicated to driving positive change and enhancing retail experiences. Our commitment to developing solutions that make a difference in the industry remains unwavering, and we look forward to continuing our journey of innovation and transformation in the retail technology landscape. Join us in shaping the future of retail, one innovative solution at a time.
Robotic EPOS Product Dispensing – Careplus Pharmacy
CognitoFusion has successfully managed the scoping, development, and project management of a groundbreaking Robotic Dispensing solution integration for NAVI Group. NAVI Group operates Careplus & StayWell Pharmacies, a chain of pharmacy stores. This innovative integration added a unique dimension to their EPOS (Electronic Point of Sale) system and customer journey.
The integration involved extensive development and testing, resulting in the introduction of a QR code generation system from ScreenVend Digital Screens. Customers receive a QR code upon making a purchase via a digital catalogue which is then scanned by the till, The till then efficiently processes the order, dispensing the required goods directly to the pharmacist via a shoot to the side of the till.
This technology has significantly improved operational efficiency, accuracy, and customer satisfaction at Careplus Pharmacy stores. By embracing this advanced solution, NAVI Group has transformed the prescription fulfilment process and reduced waiting times, ensuring a superior customer experience.
Deposit Return Schemes – Ireland
Our team had the privilege of leading the technical solutions and building the technical stack for the pivotal introduction of the Deposit Return Scheme (DRS) to Ireland in Lidl Ireland and BWG Foods’ stores. We seamlessly integrated the DRS systems and machines with Lidl and BWG Foods’ existing Till and EPOS systems, enabling customers to take part in the DRS by scanning deposit vouchers at the Till level. This innovative solution streamlined the shopping experience and enhanced responsible consumer practices.
The implementation of the DRS not only simplified the process of returning deposits for customers but also contributed to significant reductions in waste and a more environmentally friendly retail ecosystem. It’s not just about efficient operations, but also about creating a positive impact on our planet. The introduction of deposit vouchers made it easy for shoppers to participate in the circular economy, supporting a greener future.
Our dedication to innovation and sustainability is at the heart of what we do. We are committed to pushing the boundaries of retail technology and making a meaningful difference. Join us on this journey as we continue to explore new horizons, redefine the possibilities of retail technology, and contribute to a more eco-conscious retail environment, one that aligns with the values of today’s environmentally aware customers. Together, we can create a shopping experience that is not only efficient but also environmentally responsible and sustainable for generations to come.
Loyalty and Click & Collect Rollout – Insomnia Coffee Company
With the invaluable assistance of Como Loyalty, we embarked on a journey to revolutionize the shopping experience. Together, we successfully conceptualized, implemented, and seamlessly rolled out a comprehensive loyalty program along with a cutting-edge click-and-collect solution, transforming the retail landscape for Insomnia’s extensive network of 100+ stores spanning the vibrant regions of the UK and Ireland.
This collaborative effort was not just about adding another loyalty program; it was a strategic endeavor to enhance customer engagement, satisfaction, and convenience. The loyalty program was designed to reward Insomnia’s loyal customers for their ongoing support, offering an array of benefits that extended beyond the typical transaction.
The introduction of the click-and-collect solution was a game-changer, enhancing the convenience of the shopping experience for Insomnia customers. It allowed them to browse, select, and pay for products online, and then effortlessly collect their purchases at their preferred Insomnia store, bypassing the traditional queues and waiting times.
Our successful implementation of these initiatives underscores our commitment to staying at the forefront of retail innovation. We’re dedicated to helping businesses like Insomnia not only meet but exceed their customers’ evolving expectations. Through these solutions, we have significantly enhanced the shopping experience for Insomnia customers, fostering loyalty and convenience in the modern retail landscape. Join us on our journey to explore the limitless possibilities of retail technology and shape the future of customer-centric experiences.
Networking and Store Infrastructure Overhaul
We, as a team, had the privilege of leading one of the most substantial projects ever completed within Lidl Ireland. This project, internally known as “Store 4.0,” has been a game-changer in the realm of Store IT Infrastructure and Networking for our client’s stores.
“Store 4.0” was not just an upgrade; it was a complete overhaul and transformation of our client’s existing networking and store systems. Our objective was to replace the old with the new, introducing a state-of-the-art, high-performance, and fully redundant environment. The transformation included deploying high-speed servers that run virtual machines for the Back Office System and Store Training Screens, while also implementing a cutting-edge WAN and LAN network infrastructure, all accompanied by an expansive Firewall system in every store.
Our dedicated team worked tirelessly over the past months to successfully complete this project in all of our client’s 210+ stores across the Island of Ireland. This accomplishment signifies our unwavering commitment to ensuring that our client’s infrastructure is not only up-to-date but also fully future-proof. It empowers us to deploy updates, configurations, and future projects to our client’s infrastructure in a fraction of the time, ensuring they stay agile and responsive to evolving technological needs.
The “Store 4.0” project is a testament to our dedication to embracing innovation and ensuring that our client’s stores are equipped with the most advanced technology, providing a seamless and efficient shopping experience for their customers. Join us in celebrating this remarkable achievement as we continue to push the boundaries and set new standards in the retail industry. Together, we are driving progress and shaping the future of Store IT Infrastructure and Networking for our valued clients.
Software Testing & User Acceptance Testing (UAT)
Software Testing and User Acceptance Testing (UAT) represent critical phases in the software development and implementation process. These phases are instrumental in ensuring the quality, reliability, and functionality of the software or applications under development.
Software Testing involves a comprehensive evaluation of the software, including rigorous analysis, testing, and validation of all components, features, and functionalities. It encompasses various testing methodologies, from unit testing that examines individual components to system testing that evaluates the entire system’s performance. Our team employs a wide range of testing techniques, such as functional testing, regression testing, and performance testing, to identify and rectify any defects or issues in the software.
On the other hand, User Acceptance Testing (UAT) focuses on validating the software from an end-user perspective. It involves testing the software with real users or stakeholders to ensure that it meets the specific requirements and expectations of the intended users. This phase serves as the final checkpoint before the software’s deployment, ensuring that it aligns with the user’s needs and functions as intended in a real-world scenario.
Our approach to Software Testing and UAT combines cutting-edge technology, skilled professionals, and a thorough understanding of the software’s context and the end-user’s needs. By meticulously examining and validating every aspect of the software, we guarantee that the end product is not only technologically sound but also user-friendly and capable of meeting the unique demands of your business.
